FAQs for the KAUZBOTS Online Store
1. What forms of payment do you accept?
Visa, Mastercard, Discover and American Express
2. How long will it take before I receive my order?
Once your order has been processed, please allow the following additional time for delivery via USPS:
States on the West coast: 1-2 business days
States in the Midwest and central U.S.: 2-4 business days
States on the East coast: 4-5 business days
Alaska, Hawaii: 2-4 business days
Puerto Rico: 5-7 business days
Canada: 10-15 business days
3. What is your return/exchange policy?
Kauzbots accepts exchanges and returns of merchandise purchased through Kauzbots.com within 15 days of purchase. Orders returned beyond this time period will not be accepted. We also cannot accept your return/exchange unless the merchandise is sent back to us in the original packaging and in the same condition as we sent them to you. We cannot accept any exchanges or returns on merchandise showing any signs of use or wear.
Please note: The customer is responsible for shipping the exchange/return merchandise back to our office. We highly recommend returned merchandise be shipped through UPS/FedEx who will provide a tracking number and insurance automatically with each shipment. Kauzbots will not be responsible for returns/exchanges lost in transit coming back to us. Please remember, Kauzbots reserves the right to refuse worn or damaged merchandise.
SHIP ALL RETURNS/EXCHANGES TO:
1954 Placentia Ave, Suite 108
Costa Mesa, CA 92627
For Wrong Item(s) Shipped:
If we made an error on your order, please email us at email@example.com and we will be happy to correct your order.
4. When will I be charged sales tax?
Kauzbots will charge sales tax on orders that are being shipped within California. The tax rate we charge is that of the Orange County area, 8.75%. For international orders, customers will be responsible for paying ALL duties, taxes, and/or brokerage charges.